Due to concerns over COVID-19, there will be NO lobby access to our main office & satellite branch until further notice. Please utilize Shared Branching at the Piedmont Advantage Credit Union located on Boyer Street in Charlotte. Please use the Drive-Thru to access your accounts. Thank you for your understanding. Click here for more information.
Scams and frauds can be committed against consumers of any age. However, senior citizens seem to be preyed upon frequently. Regardless of your age, you could become the target of a scam.
The NC Department of Justice has compiled a list containing many of the known scam techniques currently being used. Click to view the Scams & Fraud bookletOpens in New Window for full details.
If you receive an unsolicited email or text from someone claiming to be with Blue Flame Credit Union any you are asked to provide account or card numbers, this is a scam. We have all of your account details and would not ask you to provide complete numbers to us.
Additionally, we monitor ATM & Debit Card transactions for potentially fraudulent activity and will contact you by automated phone call to verify transactions if fraud is suspected. If at any time you suspect that you may have been a victim of fraud with your BFCU account, please contact usOpens in New Window immediately. In the event that you have fraudulent activity that posts to your account, you will be asked to complete a Dispute ACH TransactionsOpens in New Window or a Dispute ATM Debit Card TransactionsOpens in New Window form. You may submit these forms electronically using our Secure Online Forms system.
Mastercard Credit Card transactions are also monitored. You will be contacted if fraudulent activity is detected. If you notice invalid transactions on your account, contact he Mastercard fraud department at 1-844-583-1060.
It is important that we be able to reach you by phone to verify transactions. If we do not have your current telephone information, including home, mobile and work numbers, you may update your information by completing an Update Account InformationOpens in New Window form online.
The CardValet App is available for both Apple and Android devices. Once you download the App to your mobile phone, you can easily manage your credit & debit cards with just a few taps. Learn more and download the CardValet App.Opens in New Window
It is important that you notify us when you plan to use your credit card while travelingOpens in New Window. This will help in avoiding unusual activity being considered as fraud.
As an added layer of security, both BFCU MastercardsOpens in New Window and BFCU Visa Debit CardsOpens in New Window come with the ability to create private codes to be used specifically when shopping online.
Just like using your PIN at the ATM, all you do is enter your private code during checkout at participating merchants. Once your identity is confirmed, your purchase is complete.