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Due to COVID-19, there will be NO lobby access to our main office & satellite branches until further notice. Please use Shared Branching at Piedmont Advantage Credit Union with Drive-Thru, located on Boyer Street in Charlotte. Thank you for your understanding. Learn More
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24-Hour Telephone Teller

24 hours a day. 7 days a week. You can access your accounts by picking up the phone. It's simple to use and ready when you are. From your home phone or cell phone, we're just a call away.

A Phone Call Away

One of the simplest ways we extend branch services to our members is through our 24-Hour Telephone Teller. Just like placing a call, you can use the automated member service system to manage your accounts and stay informed.

Call us at 1-888-258-3352

  • At the greeting, Press "1" for the Telephone Teller.
  • If you are already enrolled, Press "1" again and enter your account number.
  • If you need to enroll, Press "2" and follow the instructions.

After Logging In...

  • Press 1 for Account Information
  • Press 2 for Transfers and Payments (Includes check withdrawals and advances)
  • Press 3 for Account Balances and Tax Information

Working your way through the menu, you'll be able to:

  • Check balances
  • Review account history
  • Transfer funds
  • Verify tax information
  • Make loan payments
  • Request checks and more

To end your session, simply hang up or enter "9."

Have a Smart Phone?

Try Mobile Money, our FREE mobile banking platform. It's a way to securely and conveniently access your Blue Flame Credit Union accounts anytime, anywhere, using your web-enabled mobile device through text messaging, using a mobile browser, or downloading a free app. Learn more about Mobile Money and how to enroll.

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  • Main Branch
    4301 Yancey Road
    Charlotte, NC 28217
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  • Mailing address
    P.O. Box 12400
    Charlotte, NC 28220
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Helping you, our member, achieve financial success!
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